The Outnet is an online luxury fashion retailer that features clothing, shoes, and accessories from over 200 international designers. They offer up to 70% off retail prices for over 35,000 items. TheOutnet.com was established in 2009.
TheOutnet.com is part of the NET-A-PORTER Group, a luxury e-commerce fashion company founded in London in 2000 by Natalie Massenet. After two years, the group made its first million and launched The Outnet in 2009 as an outlet for high-end designer fashions. Today, TheOutnet.com offers more than 35,000 items from over 200 international designer brands at up to 70% discounted prices.
The Best Customer Services By The Outnet
The Outnet provides various customer services, such as complimentary shipping and returns, a dedicated customer service contact center, and a fashion advice center. They also offer exclusive discounts, special offers, and regular exclusive sales throughout the year. Additionally, you can opt to become a VIP Member for exclusive deals and further discounts. They provide their services through social media, like:
By Email
By Chat
The Outnet takes customer service seriously and strives to provide the best possible experience. They offer various services, such as complimentary shipping and returns, a dedicated customer service contact center, and a fashion advice center. Additionally, their VIP Members can benefit from exclusive discounts and offers.
The Outnet Customer Service - Email
You can contact The Outnet Customer Service team via email at [email protected] or by calling their contact center at +44 (0) 20 3700 0256. Alternatively, you can contact them through the website or use their live chat feature.
The Outnet Customer Service – Chat
The Outnet Customer Service team can chat during their customer support hours. You can access their chat feature directly through the website or contact them at +44 (0) 20 3700 0256.
How Long Do Outnet Returns Take?
The returns process at The Outnet typically takes 1-3 business days, depending on the return method selected. A refund should be received within 1-2 weeks of the dispatched return being received by the returns team.
Does THE OUTNET Have Free Returns?
Yes, The Outnet offers free returns for all orders. You will receive a complimentary return label with your order delivery, which can be used to return the items to The Outnet for a full refund.
How Do I Cancel an Order On Outnet?
You can cancel an order on TheOutnet.com by contacting their customer service team directly at [email protected] or their contact center at +44 (0) 20 3700 0256. Alternatively, you can use their live chat feature, and a team member can assist you with canceling your order.
The Bottom Line
The Outnet’s customer service team can help customers with questions or inquiries. Customers can contact them via email, phone, chat, or website. They offer various services, such as complimentary shipping and returns, a dedicated customer service contact center, and a fashion advice center. Additionally, their VIP members can benefit from exclusive discounts and offers.